IT staffing delivery and operations

What does this hub cover for nearshore and Latin American hires?

Use these guides to plan what happens between choosing a candidate and assigning their first piece of work. They cover onboarding, working hours, contracts and the split between your team's duties and the provider's.

Start with the task that could hold up the hire. If nobody owns laptop setup, assign it. If the manager expects daily code reviews, reserve time for them. When comparing IT staffing services, ask each provider to work through the same plan with you.

Build a shared checklist with an owner and due date for each task. Include contract signing, equipment delivery and account setup. Have your IT lead approve access to code and customer data. Give the hire a contact who can resolve login problems before the first team meeting.

Write down the hours when the hire and manager must both be available. Mexico City stays on UTC-6 without daylight saving time, while Tijuana follows US daylight saving changes. A country name alone is not enough to set a recurring meeting. IANA time zone rules

Agree on how the team will work outside those shared hours. Specify where people leave progress notes and how they flag blocked work. If the role includes on-call duties, discuss those hours separately before the hire accepts.

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Talk to Opus about a role.

Which entries should you read first?

Choose the guide that matches the decision in front of you.

Before a provider call, prepare a short account of the role's daily work. Include the systems the hire will use, who reviews their output and which meetings they must attend. Ask the provider to explain how its service fits those needs.

If you are still reviewing terms, work through the contract checklist first. Request a written breakdown of the fee and ask how changes to the role affect it. Confirm who handles leave requests and who answers payroll questions. Keep those answers with the agreement so the hiring manager can find them later.

For a hire joining your existing team, start with onboarding and overlap. Choose a first assignment with a clear finish point, such as a small bug fix with a named reviewer. Set a feedback meeting and ask the hire to flag access problems before that meeting.

For a project with its own milestones, read the managed teams guide first. Name the person who sets priorities and the person who accepts completed work. Agree on how scope changes get approved, including any effect on price or deadlines.

Before adding more hires, check whether your managers have time to review their work. Use the first hire's onboarding checklist to identify tasks that still need an owner. Resolve those gaps before setting the next start date.

Talk to Opus about a role.

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